Frequently Asked Questions

Your staff will feel relaxed and refreshed after their massage! Most people are amazed how much looser and lighter they feel. Often people don’t realise how tense they were before their massage, until they experience how great they feel after.

Some employers are concerned that their staff will be ‘too relaxed’ or sleepy after a massage at work, however, relaxed doesn’t mean sleepy! It is true that during the short duration massage, that most recipients will be in a lovely state of relaxation initially. However, our massage is designed in a sequence that whilst being very relaxing mentally and physically, it also ‘peps’ them up in readiness to get back into productive work mode within minutes of their massage.

Seated massage is an extremely safe and non-invasive method of treatment. There are virtually no claims against massage practitioners and our extremely low insurance premiums attest to this. Insurance underwriters don’t get it wrong! If claims were common or they believed there was reason for concern, they would pass that on to us via our yearly insurance fees, but this simply does not happen for good reason – it is extremely safe.

For your comfort it’s best to remove jackets and ties. Our massage equipment has been designed to accommodate all shapes and sizes of people wearing virtually any style of clothing.

Your therapist/s will arrive at least 15 minutes prior to the scheduled starting time and meet with your contact person who will show them where to set up their equipment to prepare for the first client.

They will then begin massaging your staff either one by one as they are presented to the them, or more commonly, your staff will be booked in for specific times and they will be treated in the order of the appointment schedule that we will provide for you.

A few factors play a role in this:

• Numbers of staff to be treatedLength of each individual massageAvailable office/meeting room space
  Shorter sessions (10 minutes and less) and/or lack of space usually means it is best to treat individuals at their workstations. This method provides for more people to be treated over a given time period and generally is suited to call centre/customer service operations.

• Longer sessions (10 mins and more) and available space, means that people can be treated away from their workstation in a spare office, meeting room or board room. This is definitely the preferred option as staff appreciate being able to have a break from their workstation even for just 10 minutes and the treatment is more effective which means you’re getting better value for your investment.

• When we can set up in the spare office or meeting room, we can create a quiet and calm environment for staff, by playing relaxing music and burning aromatherapy oils (with your permission) with lights dimmed if possible.
  Either way, recipients will feel like they have ‘switched off’ and left work for a few minutes and really could be anywhere!

Yes. Working Hands provides wellness room setup advice for workplaces across Australia.

We guide organisations on room layout, size, lighting, equipment, privacy, noise management and scheduling, helping you create a practical and calming space for onsite massage or broader wellbeing services.

Our recommendations are based on 18+ years of corporate massage experience and setting up hundreds of successful workplace wellness rooms nationally.

It’s really simple to organise a massage day and just as simple to organise an ongoing massage program. Just pick up the phone or contact us via our
enquiry form and we will ask you a few questions to determine your massage requirements.

We will then arrange a mutually suitable day and time to visit your workplace and send you a booking schedule with allocated time slots that your staff can book in for. It’s that simple.

Yes you do. The more hours we’re on site, or the more sites you have, you are rewarded with lower rates and priority bookings.

Please contact us to discuss this in more detail as our fee schedule is flexible and designed to meet the unique needs of each client.

Our weekday rates range from $105 per therapist, per hour, plus GST.

Please contact us and then we will be happy to quote you.

There are three options available:

• 100% employer funded. The employer may pay for the service to occur on a regular basis as part of their Health and Well-being programme or OH&S strategy. This is the most common option and by far the most popular!

• Subsidised. The employer may chose to cover part of the cost and the employee pays the remainder. Health Fund rebates may be available to the employee in this case.

No, we do not require you to enter into any formal agreement with Working Hands as a supplier, however we may be able to offer a lower rate if you provide a letter of intent or a 12 month purchase order.

• Minimum booking time:
  Our minimum fee/booking time is three hours.

• Payment methods:
  Our preferred method of payment is direct payment to our financial institution. We provide our banking details on our invoice.
  Visa, MasterCard and American Express are all accepted, with a 1.7%+GST surcharge.

• Payment Terms:
  For your initial visit the invoice is issued upon receiving your booking and payment is required to secure your booking. Repeat visits 14 days from invoice issued after service. For regular clients (weekly/fortnightly/monthly) we prefer payment within 14 days of invoice but will be happy to extend this for established ongoing clients.

• Cancellation / Change Policy:
  We require 3 days’ notice of a cancellation, change or reduction of booking. If a booking is cancelled, changed or reduced within 3 days’ we may charge a 50% fee and within 48 hours will incur full fee. Short notice changes within 2 days will not incur a penalty only if the originally scheduled therapist/s can fulfill your rescheduled new date.
  When booking, please choose your date/s and times carefully, as only 1 change is possible after we’ve confirmed your booking and arranged our facilitators. A 2nd change may incur an additional 20% fee.

• Parking fees: may be additional where free parking is not made available.

• Rush fee: please give us as much notice as possible to schedule our best therapists for you, at least 7 days’ notice per therapist please. Less than 7 days’ we may charge a 15% fee, within 48 hours a 25% fee, within 24 hours 50% fee.

• Gender preference: Please advise us when booking if you have any specific gender preferences. Any change to your assigned therapist/s due to gender preference *after* they’ve been secured will be subject to a 20% admin change fee.

• Induction Requirements: if our therapists are required to do a site induction prior to their visit – and the induction take them *more than* 5 minutes to complete – we charge at 15 minute increments at your quoted hourly rate, for the time it takes each therapist to complete the induction.

Yes. Working Hands provides event massage services Australia wide.

We operate in all major cities and most regional centres, offering onsite seated massage for conferences, expos, corporate events, trade shows, wellbeing days and large-scale activations.

Our national network of trained therapists means we can support single events or multi-city events across Australia with consistent quality and coordination.

We provide massage services for a wide range of events across Australia.

This includes conferences, expos, trade shows, corporate wellness days, staff appreciation events, brand activations, product launches, medical and industry conferences, sporting events, golf days and large-scale public events.

Our national team regularly supports both high-end professional events and casual community or team-building events, with options tailored to each setting.